DELIVERY CONFIRMATION            
Once delivery confirmation becomes available, Luv Lashes is no longer liable for any lost, stolen, or misplaced packages. It is the Purchaser's responsibility to provide complete and accurate address and contact information.

BACKORDERS/PRE-ORDERS         
We strive to remain fully stocked with all products. Occasionally, a greater demand for a product creates an "Out of Stock" situation.                        

DAMAGED MERCHANDISE             
Please inspect all packages immediately upon delivery. If you believe that the item in question is damaged during transit, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases, the damaged merchandise must be returned along with packaging materials.  Luv Lashes reserves the right to either replace the item or offer an in-store credit towards other products.  

No return will be accepted without prior authorization from Customer Service.             

MERCHANDISE EXCHANGE            
Luv Lashes must be notified by email within ten (10) business days of receipt of your merchandise to grant an exchange. Orders over ten (10) days old are non-returnable or refundable. Return shipping fees apply. Once your item has been inspected, you will be refunded for the returned items on the same method of payment you purchased the order with. All items need to be returned within fourteen (14) days of receipt. No exchanges will be accepted without prior authorization. Items must be in unopened and in the original packaging.           

RETURNS             
Luv Lashes must be notified via email within ten (10) business days of receipt of merchandise in order to process a return. Orders over ten (10) days old are non-returnable non-refundable. You are responsible for shipping charges. All items need to be returned within fourteen (14) days of receipt. No return will be accepted without prior authorization.    
Items must be unopened and in the original packaging. In the event that a return is a result of our error, we will pay the return shipping. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@luvlashes.ca

SALE ITEMS
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@luvlashes.ca

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

CANCELLATIONS
Any placed order can be cancelled without penalty until it has been packaged - once packaged a 15% re-stocking fee applies. Once shipped an order cannot be cancelled.        

RETURNS DUE TO CUSTOMER ERROR        
If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, shipping & handling fees apply. This includes errors in the product(s) selected. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.            

Overnight orders placed on Fridays will not arrive till the following Monday.